Ordering
Please review your order carefully, as unfortunately, it cannot be modified once submitted.
Can I cancel my order?
Unfortunately, once an order has been placed, we cannot make any edits or substitutions. We do not accept any cancellation. Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.
There’s an item missing/damaged! My order is wrong
Oh no! We’re so sorry about this. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. Please contact us with your order number, photo of all the products received, and a photo of the packing slip with any initials marked clearly visible. Any damaged or incorrect orders should be brought to our attention within 14 days of receipt. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team or we will not be able to further assist.
My order has been shipped to the wrong address!
Unfortunately, we are unable to modify the route of a parcel once it has been shipped and we are unable to assist further if it is delivered as addressed. But contact us as soon as possible, we will try our best to help with the situation.
My order is missing/stolen!
Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbors. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier in regards to your missing parcel. Depending on the courier, investigations can take up to 10 business days to conclude.
Please note that any domestic orders reported missing or stolen must be disputed within 14 days from shipment date. International orders reported missing/stolen must be reported within 21 days from shipment date. Any requests made outside of this time frame have no guaranteed resolution.
