We can confirm that while we are continuing to ship to most countries globally, unfortunately, some of our in-country courier solutions are still under the influence of the pandemic and delays in mail delivery are expected for some of the destination postal, you may experience longer than normal transit times for your order.
Hongkong Post would continue to keep close communication with airlines for air space supply and also destination postal administrations on processing inbound mails with a view to resuming the service to more destinations.
Please stay tuned with us and visit Hongkong Post website for the update of Services Types currently availble to overseas destinations BEFORE you have made your purchase.
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1344.html
Though we do not accept refund or exchange for any purchase made, we will try our best to find a way to ship your order once the payment has completed. In any case of an extensive waiting period for the availability of mail services in your destination, you can apply for order cancellation with a 10% administration fee deducted. We are working closely with our couriers and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers.
